Our customers are our current and future business. As a global supplier, we know we must provide both fast and high quality responses and be available when needed. Aim Lab provides technical service and support for our automation products around the world. We provide 24/7 phone support to our customers as required. Before COVID, our Global Support Engineers traveled across the world to different countries providing service training for our customer’s service engineers, provided assistance with new installations and specialist on-site troubleshooting when needed.
With the current international travel restrictions, service training and installation assistance have migrated onto live sessions through digital media conducted at relevant times to suit our international customers. Support activities are backed up by comprehensive documentation and an on-line database that includes manuals, field upgrade instructions, Service Notes, technical help and support videos.