Privacy


Privacy Statement

This notice was last updated on August 21, 2018

This Privacy Statement ("Statement") serves to describe how we, Brooks Automation, Inc. ("Brooks", "we", "us", "our"), collect, use and transfer information about you, through http://www.brooks.com/ and other websites that we operate and that include a direct link to this Statement (collectively, the "Sites").

Information Collection and Use

Information from visitors to our Sites is collected from both active submissions and passive browsing sessions. We will not share or sell the information collected with any third party in any way other than as set out in this Statement.

Information you provide to us voluntarily

For some of the services that we provide through our Sites we will ask you to register via an on-line registration form. In these cases, we may ask for both individual and company user information. For example, you may be asked to provide your name, organization, address, email address, phone number, fax number, a user identification and password. You may also elect to obtain products or services through our Sites and you will be asked to provide information necessary to proceed with the transaction, such as shipping addresses and payment procedures.

In all the above cases, you will know what data is collected because you will actively submit it for the purpose described at the point of collection. We discourage the sending of sensitive information (such as your ethnicity or any health details) and any such information sent to us is sent at your own risk.

Information collected automatically

We also collect information that you passively submit during your use and navigation of the Sites. Information collected in this manner includes the URL of the site you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, the amount of time you spend on the Sites, transactions conducted on the Sites and other "clickstream" data.

If you use our mobile application, then we also collect your device information, unique device identifiers, mobile phone number and geolocation data. This data is collected automatically as part of the standard operation of the Sites and is used to assist us in our marketing efforts and in improving our on-line services.

We also use cookies, which are data files that a web site writes to your hard drive, when you visit the site. Cookies can collect and file information such as the pages viewed on sites that you have visited. It cannot read data off your hard drive. Cookies can provide the benefit of preventing you from having to enter redundant and duplicate data at various areas of our site. They also help us to better understand how our site is used and to improve our service. We can only read cookies from one of our Sites. If you decide to disable cookies in your browser, you can still obtain access to most of our Sites. For more information please see our Cookie Policy.

Sharing of Information

We will not disclose your personal information to third parties except:

(a) with your consent;
(b) to our subsidiaries, affiliates and service providers to fulfill services or order requests, or otherwise to fulfill a contractual obligation to you including, but not limited to, providing customer service, sending marketing communications about our products, services, and offers, and performing technological maintenance
(c) as required by applicable law;
(d) if required by court order or subpoena;
(e) to public authorities to protect you, us, or third parties from harm; or
(f) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Brooks' assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding.

Legal basis for processing personal information (EEA visitors only)

If you are a visitor located in the European Economic Area ("EEA"), Brooks Automation, Inc is the data controller of your personal information.

Our legal basis for collecting and using the personal information described in this Statement will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If you have any questions or want further information in relation to our legal basis for processing please contact us using the details at the end of this Statement.

Transfers of Information

Brooks hosts and stores personal information in databases in locations throughout the world, but primarily in the United States. Brooks also hosts personal information through vendor platforms hosted on an internet cloud. This means that personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws which are different to the laws of your country and, in some cases may not be as protective.

However, Brooks has taken appropriate safeguards to ensure that adequate protection is provided to such data where legally mandated. Brooks has executed EU Standard Contractual Clauses to transfer personal information from the European Economic Area.

In addition third-parties receiving such information will be required to sign processing agreements and/or confidentiality agreements whereby they will commit to only process the personal information received consistent with the contracted purposes and shall be required to apply appropriate technical and organizational safeguards, including implementing appropriate safeguards where they are processing personal data from the EEA in accordance with European Union data protection laws.

Our EU Standard Contractual Clauses and further details on such clauses can be provided upon request.

Information Protection and Security

Brooks ensures that commercially reasonable technical, organizational, physical, and administrative measures are in place to protect any information you provide to us from unauthorized access, loss or misuse. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Nevertheless, please recognize that despite the precautions that we take no computer system or transmission of information can ever be completely secure or error-free.

Please also note that Brooks' Sites may contain links to websites outside of Brooks. Linked websites are not under our control or endorsed by us and we recommend that you review the privacy policies of such sites before using them.

Data Protection rights

You may access, correct, or update your information by accessing your accounts or profiles on our Sites. You may at any time request access to a summary of information we hold about you by contacting us at privacy@brooks.com.

If you are a visitor from the EEA you have the following data protection rights:

• If you wish to access, correct, update or request deletion of your personal information you can do so at any time.
• You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
• If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information.

If you wish to exercise any of these rights or want further information, please contact us using the details at the end of this Statement.

Retention

Brooks retains personal information we collect from you where we have an ongoing legitimate business need to do so, (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements) in line with our retention policy. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Changes to Our Privacy Statement

We may update this Privacy Statement from time to time in response to changing legal, technical or business developments. When we update our Privacy Statement, we will take appropriate measures to inform you, consistent with the significant of the changes we make. We will obtain your consent to any material changes to this Privacy Statement if and where this is required by applicable data protection laws.

You can see when this Privacy Statement was last updated by checking the "last updated" date displayed at the top of this Statement.

Contact us

If you have any questions or concerns about our use of your personal information, please contact us using the following details: privacy@brooks.com.