Semiconductor Automation & Cryogenics Technical Product Support

GUTS® (Guaranteed Up-Time Support) rapid response system is broadly recognized for delivering unsurpassed responsiveness to customer problems whenever and wherever they may occur. Every call to our GUTS line is answered by a capable, empowered Brooks Service professional trained to diagnose and coordinate a response from first call to action plan within 59 minutes or less — guaranteed.

GUTS Technical Support

Call GUTS for:

  • Technical Support 24 hours x 7 days
  • Sales Support for: new products, spares, repairs, exchanges
  • Customer Care (see hours below)

Technical Support & Customer Care GUTS Phone Numbers

Location Phone number
 China  +86 21-5131-7066
 Europe  +49 1804-CALL-GUTS
(+49 1804-2255-4887)
 Japan  Toll free in Japan 
 +81 0120-604-887
 +81 45-477-5980
 Korea  +82 10-6394-5010
 North America  U.S. Toll Free
 Singapore  +65 6464-1481
 Taiwan  +886 3-5525225


Customer Care Hours

Location Hours
 China  8:30am to 5:30pm
 Europe  8:00am to 5:00pm CET
 Japan  9:00am to 5:30pm
 Korea  9:00am to 6:00pm
 North America  8:30pm to 5:30pm ET
 Singapore  9:00am to 6:00pm
 Taiwan  9:00am to 6:00pm