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EMERGENCY SUPPORT (GUTSĀ®)


Around the clock, around the world

GUTS® (Guaranteed Up-Time Support) rapid response system is broadly recognized for delivering unsurpassed responsiveness to customer problems whenever, wherever they may occur. Every call to our GUTS line is answered by a capable, empowered Brooks Service professional trained to diagnose and coordinate a response from first call to action plan within 59 minutes or less. Guaranteed.

You can reach Brooks Global Customer Operations Teams around the world:

The Americas
   US and Canada
+1-978-262-2900
1 800-FOR-GUTS (800-367-4887)
Europe+49 1804-CALL-GUTS (1804-2255-4887)
Japan+81-45-477-5980
China+86-21-5131-7066
Taiwan+886-3-5525225
Korea+82-31-288-2500
Singapore+65-6464-1481