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EMERGENCY SUPPORT (GUTS®)


Around the clock, around the world

GUTS® (Guaranteed Up-Time Support) rapid response system is broadly recognized for delivering unsurpassed responsiveness to customer problems whenever, wherever they may occur. Every call to our GUTS line is answered by a capable, empowered Brooks Service professional trained to diagnose and coordinate a response from first call to action plan within 59 minutes or less. Guaranteed.

You can reach Brooks Global Customer Support Teams around the world:

North America 1 800-FOR-GUTS (800-367-4887)
Germany
France
UK
+49 1804-CALL-GUTS (1804-2255-4887)
Japan
  Helix Technology K.K.
  Yaskawa Brooks Automation, Inc.

+81-45-477-5980
+81-45-478-7373
China +86-21-5131-7066
Taiwan +886-3-5525225
Korea +82-31-288-2500
Singapore +65-6464-1481