POLYCOLD PFC FIXED PRICE REPAIR PROGRAM

Brooks Automation Global Customer Support (GCS) provides on-going value and commitment to our customers through our Fixed Price Repair program available now on our renowned Polycold PFC Systems.

The Fixed Price Repair program helps you address your concern for productivity, unscheduled downtime, inventory management and maintenance budget planning. It consists of an array of service levels and options designed to fit your business model and address your operational efficiency requirements. All repairs are performed by our certified technicians with original Brooks parts and are guaranteed for one year.

The Fixed Price Repair program for Polycold PFC systems has three preset service levels, depending on your specific need. Whether you have refrigerant leaks, moisture contamination or you need a full system refurbishment, Polycold PFC Fixed Price Repair program has a solution for you.

Our three FPR service levels are:

1. Refrigerant Service
   This service level is ideal for PFC Customers who experience performance issues and equipment downtime due to:
   • Low refrigerant pressures
   • Refrigerant leaks at cooling line connections on the PFC unit
   • Refrigerant leaks inside the PFC unit
   • Unknown mix of refrigerant due to numerous charges or top-offs
   • Contamination of refrigerant
   
   
2. Insulation Service
   This service level is ideal for PFC Customers who experience excessive PFC cool down times, equipment failures and performance degradation caused by:
   • Moisture-contaminated or “wet” foam
   • Ice build-up at insulation
   
   
3. Refurbishment Service
   This service level is ideal for PFC Customers who require a full refurbishment of their PFC system due to failure.

At Brooks GCS, we are committed to your success. As with all of our Brooks products, this program is backed by the Brooks GUTS® program, Guaranteed Up-Time Support. GUTS is our around the clock, around the world customer support line that provides customers 7X24X365 support.

To learn more about the Polycold PFC program, please visit our website at the following link: http://www.brooks.com/literature.cfm, call your local Sales Representative or Inside Sales, at (707) 769-7000, email inside.sales@brooks.com or fax your order to (707) 769-1380. We are pleased to answer any questions and provide a quote specific to your needs. We look forward to speaking with you and, as always, thank you for your interest in Brooks Automation products.