AMHS TRUEBLUE®

Brooks Automation Global Customer Operations Group (GCOG) we are committed to supporting you. Our mission is to exceed expectations in all areas of customer responsiveness. Brooks GCOG is proud to announce that we have expanded our TrueBlue Service Portfolio to cover Automated Material Handling Systems (AMHS). The TrueBlue Service Agreements for AMHS provide a total package of service components for each customer based on three tiers of service:

UltimateBlue – Highest Level of Service
With the UltimateBlue Service Agreements, Brooks provides you with a turnkey support program to optimize your AMHS performance while minimizing your Cost of Ownership (CoO). All labor and parts to achieve the performance goals of your factory are supplied by Brooks in these multi-year support contracts.

PerformanceBlue – Medium Level of Service
With the PerformanceBlue Service Agreements, Brooks supplies you an advanced multi-year support program that provides you with Brooks’ expertise and best known methods to optimize the performance and CoO of your AMHS.

BasicBlue - Entry Level of Service
BasicBlue is Brooks’ entry level support program that provides you peace of mind that your legacy AMHS system will be: 1) supported with a comprehensive inventory management plan, 2) optimally maintained with a proactive preventative maintenance schedule, 3) protected by a comprehensive parts obsolescence mitigation program and 4) covered by Brooks Embedded Software Maintenance program.

The AMHS TrueBlue Service Agreements are targeted at existing Brooks AMHS installs and will enable customers to extend the performance and life of their AMHS. These service offerings also offer customers a lower cost service alternative to what they currently have.

For more information on the AMHS TrueBlue program, please feel free to contact your local sales representative.

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